Client Solutions is an enterprise technology partner providing IT services to large private and public sector organisations. The business is built on five dedicated Enterprise Technology Practices: Data Insights, Software Development, Service Management, SAP Solutions and Intelligent Automation.
They have been successfully growing for over 25 years through various mergers and acquisitions. This has brought on some brand awareness and identity issues in their transition to recently becoming independent again as well as acquiring companies themselves.
We have been working with Client Solutions for over a year on addressing these brand challenges, developing their marketing strategy, and repositioning the brand. With the market full of “me too” digital transformation statements, our first challenge was to reposition Clients Solutions to help them stand out from the noise. We then embarked on the journey of bringing their new positioning to life on a new website.
The high level challenge was to unite the five practices into one coherent brand that would stand out in this space as the partner of choice for ambitious large scale enterprises. After in-depth discovery sessions, interviews with senior stakeholders and key target persona, allied to desk research on the competition and trends in the market, our plan for their new brand and new website centred around the following objectives:
The inspiration for the new website design was the difference Client Solutions make in the operations of their clients, e.g. in hospitals or county councils, and the impact these institutions make to everyday life of all of us. Our strategy sessions uncovered over 30 live case studies that strongly communicated the assurance, the expertise, the safe pair of hands, and the scale and impact of these enterprise projects.
On the new website, the homepage top panel would lead with a dynamic case study carousel to showcase these real-life transformations, using a combination of video and imagery.
This focus on real examples of their work is then carried throughout the site in relevant parts to serve two fold purpose:
From a UX perspective, our biggest challenge was to present the 5 practices, all the partners, products, resources and case studies in a way that would feel intuitive and user-friendly to the target audience. User journeys catering to all different personas (i.e. CFO, CIO, CTO and CDO) were carefully planned out to make sure we cover all the information needed at each step of the way, without overwhelming the experience at any point and while driving meaningful engagement.
In terms of engagement, our goal was to generate leads as well as content consumption. The site was also designed with the aim of allowing Client Solutions to easily manage and update their marketing content and become a well functioning marketing tool that would house their content and support their social media and targeted campaign activities via landing pages.
For all content, it was important to strike the right balance between the more considered, ‘engineering’ brand attributes with the more ‘human’ side of their brand story. Real human to human stories rather than faceless corporation case studies. This helped give a face and personality to all their 5 IT Practices with quotes from team leaders included.
To help to make the content visually engaging we used the following design principles:
The careers section was another goal of the new site to help strengthen their image as a great place to work. Supported by quotes from current employees, this section is populated with the company values and culture, and details the opportunities presented through their innovative and rewarding Graduate Programme.
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The new Client Solutions website brings the brand to life and supports all their marketing and sales activities, driving better engagement at each stage of the marketing funnel. For the first 3 months since the site launched, the results were immediate and sustained.
“Squaredot delivered so much more than a brand slogan and a great website. They got under the hood of our organisation to help identify, clarify and celebrate our strengths as a predominant Irish tech partner to the country's largest companies. Their deep domain expertise in B2B tech branding and marketing meant they not only understood the business but also the challenges, the opportunities, the trends and most importantly the B2B buyer.”